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Salt I.T. · Wi-Fi & home network help

Wi-Fi help — Brighton & Saltdean

Dead spots, dropouts and a router in the wrong corner. I come to your home, find where the signal fails, and fix it.

Call Simon — 07843 468904 Book a home visit WhatsApp

Saltdean · Rottingdean · Peacehaven · Woodingdean · Brighton & Hove

First hour
£35Local rate
Remote
£30Per hour
Contracts
0Pay per visit
Same problem back
14Days, the return is on me

01What I check

Where the Wi-Fi goes wrong.

Most slow Wi-Fi isn't the broadband. Before I change anything, I work out which of these it is.

  1. Is it the line, or the house?

    I test the speed at the router, then in the rooms that struggle. Fast at the router and slow upstairs means the problem is inside your home, not with your provider. Slow everywhere, and I'll write down what to tell your provider so the call is short.

  2. The router's in the wrong place.

    Behind the TV, in a cupboard, on the floor at the far end of the hall. Moving it a few metres or raising it up can fix a dead spot for nothing.

  3. Thick walls and long houses.

    Extensions, bungalows and back bedrooms a long way from the router often need a second access point. I'll tell you whether an extender or mesh Wi-Fi is worth it, and set it up if you go ahead.

  4. Too many neighbours on one channel.

    In flats and terraces your router competes with everyone else's. I move it to a quieter channel and check the settings your provider left on.

  5. Smart TVs, streaming sticks and speakers.

    Once the Wi-Fi is sorted, I reconnect the TV, streaming stick, speaker or printer that kept dropping off, so everything works before I leave.

02Visit or remote

Wi-Fi needs a visit.

Wi-Fi problems live in the walls and corners of your home, so I come to you. Remote help can't walk round the house checking the signal room by room. In Saltdean, Rottingdean, Telscombe Cliffs, Ovingdean, Peacehaven and Woodingdean I'm a few minutes away; elsewhere in Brighton & Hove the rates are the same.

Before I arrive

Note which rooms drop out, and roughly when. Find the router and the Wi-Fi password, usually on a card or the back of the router. That's all I need.

03Prices

Clear prices.

Pay per visit. No contracts, no monthly fee. The same rates as every other job.

Visits
ServicePrice
Home visit, first hour£35
Each extra half hour£15
Remote support, per hour£30
Evening (after 6pm) or Saturday/Sunday visit, first hour£60
Typical jobs
JobUsually
Wi-Fi dead spot fixed, or router moved and settings tidied£35–£65 (one to two hours)
Printer back on the network after a router change£35–£65 (one to two hours)

These are just the hourly rate added up — £35 for the first hour, then £15 for each extra half hour. I'll tell you the likely figure before I start.

  • Extenders or mesh Wi-Fi, if needed, are quoted before I buy anything.
  • Elsewhere in Brighton & Hove: same rates. I'll tell you any travel charge on the phone before booking.
  • If the same problem comes back within 14 days, the return visit is on me.

04Questions

Wi-Fi questions.

Do you give Wi-Fi help in Brighton, or just Saltdean?

Both. I'm based in Saltdean, so Rottingdean, Telscombe Cliffs, Ovingdean, Woodingdean and Peacehaven are a few minutes away. Further into Brighton & Hove the rates are the same; I'll confirm any travel charge on the phone before booking.

My speed test is fine, so why is the Wi-Fi so slow?

A speed test next to the router measures your broadband. Slow Wi-Fi in the back room is usually distance, walls or a crowded channel inside the house. That's the part I fix on a visit.

Do I need mesh Wi-Fi?

Not always. Moving the router or changing a setting fixes plenty of dead spots for nothing. If your home really needs a second access point, I'll explain the options in plain English and quote the parts before I buy anything.

Is it my broadband provider's fault?

Sometimes. I test at the router first. If the line itself is slow or dropping, I'll write down what to tell your provider. If the line is fine, the fix is inside your home and I can usually do it on the visit.

Can you get the smart TV back online?

Yes. Smart TVs, streaming sticks and speakers usually come back once the Wi-Fi is sorted. I reconnect them before I leave.

05Where

Close to home.

I'm based in Saltdean, so home visits in Rottingdean, Telscombe Cliffs, Ovingdean, Woodingdean and Peacehaven are only a few minutes away. Further into Brighton & Hove, the rates are the same.

06Other jobs

Something else gone wrong?

These are the other jobs I'm called for most. Everything else is on the Salt I.T. home page.

  1. Virus removal and scam clean-up

    Pop-ups, fake “Microsoft” calls, viruses and hacked email.

  2. Laptop and PC repair

    Slow computers, new laptops set up, files and email moved across.

  3. Printer setup

    Wireless printers back online after a new router, and new printers set up.

  4. Computer help for older relatives

    Unhurried home computer visits for older relatives, at their pace, with written steps and a call back to you.

07Contact

What's gone wrong?

The quickest way is to call or WhatsApp. If I'm with a customer, leave a message and I'll ring you back as soon as I can.

Call Simon07843 468904